This is our Frequently Asked Questions Page where we list the some common questions and our answers to help you find a simple, fast solution.
Before sending an email to our office, please scan these FAQs as you will more than likely find the answer to your question here.
CAN I CONTACT ANY OF YOUR AUTHORS?
All the authors at Joshua Books are contactable through our office. Send a message/enquiry to firstname.lastname@example.org and we will pass it on to the relevant author. Whether the author contacts you directly or passes their reply through our office is dependant on them.
HOW DO I RATE A BOOK?
You have purchased a book (or DVD or CD) from Joshua Books and the book is excellent. You feel that you would like to make a comment on the book so anyone can see it including the author. Simply login with your Username and Password in the form at the left side of any page then go to the page of the product you have purchased. Scroll down towards the bottom of the page and you will see a form for you to place your comments and also to select a star rating.
HOW MUCH WILL A BOOK COST ME IN MY CURRENCY?
Our pricing is in Australian Dollars and your credit card will automatically convert the cost into your currency when you order. However, to see what a book will cost in your currency before you order, simply do a currency conversion here.
I DON’T LIKE ORDERING ON THE INTERNET
JoshuaBooks.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations.
Along with ease-of-use, we know how important security is for you when doing transactions online. For your convenience, we offer product payment using Visa and Master Card through PayPal. As an added security measure, you can also pay using a PayPal Account, whereby you will not have to display your credit card details to us.
We understand you want your online transactions to be simple and secure and by verifying your card or account via PayPal, you can feel safe when using our system to make payments to us.
I HAVE A PROBLEM ORDERING
If you are having a problem ordering—using the Cart, Checkout or Payment System—firstly check to see if you have your cookies enabled. If the problem persists, send an enquiry to our team Contact Us and provide the following:
- The type of computer you are using (PC or Mac)
- What platform you are using (XP, Vista, etc)
- What browser you are using (IE, Firefox, Safari, etc)
- Which version you are using
- The nature of the problem, giving the clear steps and pages through which you went and explain from where you cannot proceed
Also make sure that you follow the checkout process all the way to the end. Often customers don’t follow the process all the way through and the Paypal payment is missed and thus the order is incomplete. After completing an order, check your Paypal account to check the order has been processed.
I HAVE FORGOTTEN MY PASSWORD!
When you click “Lost Password?” just below the Members Login form on the left side of any page, the system will immediately send you a token to the email address you have used previously. Once you have received the token, you will be able to use it to choose a new password for your account. If you do not receive it within a few minutes, it may be because you are using a different (or incorrect) email address.
I HAVE FORGOTTEN MY USERNAME
When you click “Forgot your Username?” just below the Members Login form on the left side of any page, the system will immediately send your username to the email address you have used previously. If you do not receive it within a few minutes, it may be because you are using a different (or incorrect) email address.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are usually processed and despatched the same day and certainly within 48 hours from when you place your order. The date you receive your order depends on the delivery address, but it should be within 21 days. We suggest you expect your order within 21 days and then you will be pleasantly surprised to actually receive it within a week or two.
CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, as you are ordering you will have the opportunity to add a different shipping address if desired.
HOW MUCH WILL THE SHIPPING COST ME?
All shipping costs are taken directly from the Australia Post with a small amount added for packaging. When you recieve your product your will understand the care and effort Joshua Books takes in packaging your product.
To see what this cost will be without committing yourself to buying, select the products you wish to buy and proceed with your order as normal. About halfway through the process, the system will automatically calculate the shipping cost and display it for you.
If you wish to proceed, do so by following the instructions. If you wish to cancel the order, just close out of your browser.
WHAT WILL MY ORDER LOOK LIKE ON MY CREDIT CARD STATEMENT?
Your order from us will be billed under the name “Joshua Books”. If you have any questions when you get your bill or statement, feel free to contact us.
PURCHASING DOWNLOADABLE PRODUCTS
HOW DO I DOWNLOAD EBOOKS AND MP3s?
Our website can handle downloadable (digital) products very easily and you will have them on your computer in a matter of moments.
Initially, the procedure is the same as purchasing a physical product in that you add it to your Cart, proceed through to the Checkout, enter your details and confirm your order. You will notice there are no shipping costs with your order.
Once you confirm your order, you will then automatically proceed through to the PayPal Payment area and at the same time, an Order Confirmation email will have been sent to you. At this stage, your order is “Pending”. Now you enter your credit card details and once your payment has been accepted, usually straight away, a Payment Confirmation email will be sent to you to “Confirm” your order and supplying you with a special “Download-ID” code. Enter this code into the Download area to start downloading your product. You will find the link to the Download area at the bottom of the left menu on all of our pages.
If you experience difficulty with downloading your product, contact us directly with the details of the problem.
CAN I RETURN THE BOOK I HAVE JUST RECEIVED?
Joshua Books will accept return of goods in the unlikely event that they are damaged, faulty or if an incorrect product was supplied by us. No returns will be accepted unless we are notified of your intention to return the goods prior to sending the product back. Contact our Sales Department with your details and Order Number. We need an explanation, as in some cases we would be raising an insurance claim against our carrier or postal service.
No replacements will be given until returned goods are received by us for validation and approval. The shipping costs incurred in returning the goods are always the responsibility of the person returning the product.
Under no circumstances will refunds be given by Joshua Books, however we will supply product of equal value to you.
HOW DO I BECOME A MEMBER (REGISTERED USER)?
When you order your first book from Joshua Books, in the ordering process you will be asked to open an account by entering your details including a Username and Password. You will then automatically become a “Member” or “Registered User” ofJoshua Books and be able to access the Members Area.
Please keep your Username and Password in a safe place.
WHAT CAN I DO AS A MEMBER (REGISTERED USER)?
As a customer and member of Joshua Books, there are several things you can do:
- Rate any of our books.
- Download certain eBooks for free.
- Change your details including email address, shipping address, etc.
- View all your prevous orders.
- Receive our free newsletter
- When available, use special Coupon Codes for reduced pricing.
HOW DO I CHANGE MY MEMBERSHIP EMAIL OR PASSWORD?
This is easily done by logging in with your Username and Password in the form on the left side of the website. Then click on My Account and update your details as necessary.